Die Spens is ONLY open for collecting online orders.

Due to the current situation around COVID-19 we have had to introduce special measures to ensure the health and safety of our customers as well as ourselves. For this reason, the shop is not currently open for walk-ins. Please read below how you can shop with us and how these temporary measures will affect you.  

How do I shop at Die Spens?
Start by placing your order here on the web shop.
You can choose to have it:
a) posted right to your door or
b) you can collect your order at our shop during special hours.

Some products (eg. Boerewors, koeksisters, Windhoek, etc.) are only available for collection.


Collecting your order
The shop is NOT open for walk-ins. All customers coming to the shop must first place their order online.

We will send you a ‘Ready for Collection’ e-mail once we have all your goodies ready. The e-mail will have the available collection times, but if you would need an appointment outside of these hours you can reply to your e-mail with your chosen pick up time/date.   


We have set some rules to ensure a safe collection of your order in the shop:

1.  When picking up your order – Please have your order number ready.

2.  Only 1 person can enter the shop to collect the order.
3.  Please bring your own shopping bags/crates.
4.  Before entering the shop, please check to see if there are any other customers already in the shop. If so, please wait outside in your car. (There is plenty of parking in front of the shop.)
5.   No additional shopping can be done in the shop. All products must be ordered online. This includes products only available in the store.
6.    Please only pay by card or bank transfer.

Posting your order
No changes in how it used to work.
(PostNL advised that postage to some EU countries are affected, place your order as in the past, we will check the latest updates for your country and inform you of any expected problems.)


Due to the high volume of orders we are currently experiencing we unfortunately cannot uphold our usual same day response service, but promise to process your order in 3-5 days. We are working as much as humanly possible to get your orders out to you. To be fair to all our customers we work on a ‘first in, first out’ basis and cannot do any ‘last minute’ orders.

 
 
 
 
 
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