Die Spens is ONLY open for collecting online orders.

Due to the current situation around COVID-19 we have had to introduce special measures to ensure the health and safety of our customers as well as ourselves. For this reason, the shop is not currently open for walk-ins. Please read below how you can shop with us and how these temporary measures will affect you.  

How do I shop at Die Spens?

Shopping with us starts by placing your order here on our web shop. You can then choose to have it either posted right to your door or you can come collect it at our shop during special hours. Certain products (eg. Boerewors, koeksisters, Windhoek etc.) are only available for collection. Please carefully read the information below about your chosen option.

Option 1: Posting your order

We use PostNL to post your order. You will receive a confirmation email confirming your order has been received by us. Please check your junk/spam folder if you did not receive anything.
Once we have checked your order you will receive an update by e-mail. We will send you an updated e-mail when we are packing your order and you will also receive an email with a track and trace code to follow your parcel once your order has been posted.  This way you will know when to expect the delivery.
Due to the high volume of orders we are currently experiencing we unfortunately cannot uphold our usual 24-hour service, but we promise to process your order in 3-5 days. We are working as much as humanly possible to get your orders out to you. To be fair to all our customers we work on a ‘first in, first out’ basis and cannot do any ‘last minute’ orders.

Option 2: Collecting your order

The shop is NOT open for walk-ins. All customers coming to the shop must first place their order online. This is free of charge. We will send you a ‘Ready for Collection’ e-mail once we have all your goodies ready for you. Collection times are Monday through Saturday from 13.00 to 18.00, but if you would need an appointment outside of these hours you can reply to your e-mail with your chosen pick up time/date.  Please order atleast 90 minutes in advance to avoid dissapointment.
We have set some rules to ensure a safe collection of your order in the shop:

1.  When picking up your order – Please have your order number ready.
2.  Only 1 person can enter the shop to collect the order.
3.  Please bring your own shopping bags/crates.
4.  Before entering the shop, please check to see if there are any other customers already in the shop. If so, please wait outside in your car. (There is plenty of parking in front of the shop.)
5.   No additional shopping can be done in the shop. All products must be ordered online. This includes products only available in the store.
6.    Please only pay by card or bank transfer.

When will the shop re-open as usual?

The shop will go back to normal as soon as the country goes back to normal. Let us all follow the social distancing rules, staying at home policies etc. and hope that we all get through this time safe, healthy and alive.

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